Topaztic Designs

Please take the time to read this legal document that Topaztic Designs has drafted because we cannot be held liable if any of the points made in it are not followed through. These conditions apply to all of our clients. We hope that the framework of understatement established by this agreement will ensure that we collaborate professionally and clear up any misunderstandings. Please take note that we do not permit the use of our designs or photographs for personal or commercial purposes without our prior written consent and that if our work is copied or our photographs are used without our written consent, our legal team will take appropriate action against the offender. THE ORDER/PAYMENT PROCESS: We will constantly make an effort to streamline the order procedure as much as we can. Please keep in mind that all of our products depend on stock availability because we do not have inventory on hand. Once an order is placed and paid for, all products are manufactured and produced. In the case that a product is out of stock, we shall get in touch with the customer and present them with an alternate good, choice, or service. If you, the customer, are dissatisfied with our suggestions, we will then issue a complete refund for the item that is out of stock. Please be aware that prices in our catalog are subject to change at any time without notice. Also, we reserve the right to stop selling any product that is listed on our website at any time and without prior warning. The validity of all of our quotes is 14 days. If you are past the 14-day mark, we do advise only verifying the invoice's price/total before sending payment. This will guarantee that the items are still available and the price hasn't changed. Please double-check your invoice and quote to make sure we quoted for the right item and quantity. If you selected delivery, kindly verify that we are sending your order to the appropriate address. When an invoice or quote is accepted, paid for, and the client receives the wrong goods or quantity, Topaztic Designs is not obligated to supply replacement goods at our expense or meet a tight deadline. We cannot guarantee that a replacement can be supplied by a specific deadline, so please double-check that everything is how you want it to be on the invoice/quote. Only once full payment has been received is an order considered confirmed. Without successfully receiving payment of the whole invoice, we cannot add your order to any design or production line-up. There will be an R50.00 admin fee deducted from the invoiced/paid amount if you, the client, decide to cancel your order and we haven't started any designs or bought any stock. EFT/Bank transfers or Payfast payments made directly from our website are the recommended payment methods. Direct cash deposits should be avoided since they require us to invoice for bank fees on top of the direct cash deposit and make it harder to track payments because certain banks do not allow for a name reference. If you make an urgent payment via your banking app, please be certain that we receive the payment confirmation. Particularly with Capitec and the quick payments, we have observed that they frequently substitute a number reference for the one you specified, leaving us in the dark as to the source of the money. Payments made into our account - When making a payment into our account, please remember to include either the invoice number or your name/surname. We have experienced problems in the past when clients use a different reference or someone pays on the client's behalf and uses their name as a reference, which leaves us unsure of whom to allocate the payment to. As a result, your order will be delayed while we try to identify to whom the payment belongs, If an incorrect reference was used, Topaztic Designs will not be held responsible for any missed deadlines or extended lead times. When making a payment, quote or invoice numbers are also acceptable. If an incorrect reference was used, Topaztic Designs will not be held responsible for any missed deadlines or extended lead times. When making a payment, quote/invoice numbers are also valid. Online order payments - If you have placed an order online, just use the order number that was supplied to you through email. Do not reference yourself by your given name or last name. For all online orders, we exclusively use order numbers. Please be aware that Topaztic Designs needs full payment before an order can leave our facility. if we courier or if you send someone to collect, then the payment should be settled a day before we dispatch or you send for collection. No agreement will be reached on this, and no order will be shipped out until payment in full has been received. PRODUCTION/DESIGN PROCESS: Awesome! After placing and paying for your order, what happens next? You will receive your layouts for approval within 3-5 working days if you ordered a custom-designed product, which requires us to design it particularly to match your gifting or theme demands. During busier times of the year, this time may increase to 5-7 working days. Your order will be added to the production queue after the layout has been approved, which could take an additional 5-7 working days. Please allow 5-7 working days for the completion of your order. Recall that perfection requires time. Although we will always make an effort to execute an order as quickly as possible, sometimes delays are unavoidable, such as load-shedding in bright South Africa. Since many of our items are created to order and occasionally we buy products from other suppliers and factories, we also need to consider the lead times for other suppliers and manufacturers. Since I am a small business and things happen in life, the 7 working day lead time gives us some wiggle space in case of emergency. We will always endeavor to finish the orders ahead of the recommended lead time. You, the client, are responsible for checking that all design components are exactly how you want them to be after receiving your layouts, which can only be delivered via email or WhatsApp. Please make sure that everything is exactly as you need it to be because you already have an idea of what you want in your head. This means you as the client should be aware of the following: Spelling - Topaztic Designs will not be obligated to redo the order at our expense if you, the client, approve a document that has a spelling error; usual fees will still apply. There are occasional grammatical errors, so we provide the client with a draft for approval. Please double-check the spelling, grammar, and punctuation of names. Please be aware that if you receive a product that has an error that was approved, we will be happy to correct the problem, but usual fees will be charged. In the case that you, the client, requested a change but we were unable to solve the error properly, we shall bear all expenses associated with replacing the product. Sending your artwork/Images - The majority of clients that supply their designs or orders with photographic components will be affected by this. We will not be held liable for the low-quality artwork you will receive if you, the client, provide us low resolution, pixelated, or blurred photographs. Please don't send us any photographs from Facebook or Whatsapp, as both of these services distort the original pixels. If we use collages, you might get away with using poor-quality images. Topaztic Designs will not be held liable for any artwork not created by our staff, including any discoloring if you provide us print-ready designs and we only need to make the products but the design is subpar and we discover it after printing. Before sending us any print-ready files, ensure sure your screen is calibrated. Always send photographs with a resolution of at least 720 pixels, and when sending us Google artwork, look for 1000 pixels or more. Direct to garment printing (DTG) - Please be sure to send us transparent PNG files and the design precisely how you want it if you need to submit our artwork for DTG printing. Please remember to always keep the transparent layer selected and save your artwork at 300 dpi/PPI. Your artboard's components will all print exactly as they are; we are unable to make any adjustments on your behalf. As the printer reads the colors exactly as supplied and prints the document as received, Topaztic Designs will not be held responsible for any poor resolution prints produced by the client. Likewise, Topaztic Designs will not be held responsible for any coloring issues presented by the client. We do not charge any setup fees with the DTG printer but in the case where we need to redesign the client's artwork to be DTG ready, there will be an additional fee of R150.00 to ensure your design is print-ready. We do not wash the garments before they are dispatched. Furthermore any DTG print jobs: Requires "computer-controlled output" for DTG printing to function. Our print managers review artwork files for quality control, but ultimately a computer analyzes these colors and converts them into ink that is blasted directly into the fabric. (Screen printing can replicate precise Pantone colors and is 'human-controlled,' not computer-controlled.) DTG output is, therefore, subject to variance. This means when printing the same design several times it may not appear as sharp on one garment as on another. Sublimation printing: Sublimation printing is a method used where permanent full-color printing is applied to various products that are specially treated and prepped for any job. We cannot print on any substrate as it either has to be polyester-based or specially coated for sublimation printing. Our sublimation printer does not print white and the “white” resembled in designs will then be the product base as all sublimation products are mainly white. Please note that in some cases the colors might not print as pure as you see on the screen when receiving your layout. This is because the colors presented on-screen are pure 100% whereas we cannot guarantee that the computer to printer reads the colors 100% the same way. This does not usually vary much but there will be a slight difference between the screen colors and the printer colors, most of the time this is hardly noticeable. This will also come into play when you print the same design on different products due to the product texture or surface. For example; if you print the same design on a mug, coaster, and mouse pad. These are 3 different products with different printing processes, times, and heat. They will all print greatly but the color might differ slightly depending on the design because they have all different surfaces. Topaztic Designs will always try and deliver the most consistent service where we possibly can. GARMENT SIZING: All manufactured garments have set measurements and we are therefore not able to make any sizing changes to the garments and it is you as the client’s responsibility to ensure you order a garment that will fit. We mainly custom print and design our products and therefore there will be no refund or exchanges to be done on Topaztic Designs costs. SUPPLYING YOUR OWN GARMENTS FOR PRINTING: Although it is not recommended, Topaztic Designs does permit the client to supply their garments. However, the client should be aware that since technology is not always reliable, there is always a chance that something might go wrong. As a result, we advise providing extra garments since we typically replace a misprinted garment with stock. However, if the client supplies, please be aware that Topaztic Designs will not be held responsible for replacing the stock supplied. The customer should be aware that Topaztic Designs cannot be held responsible if the fibers in the shirts are not properly balanced and the print does not adhere properly when the customer supplies their clothes for printing and it is not one of our preferred garment suppliers. For example, our DTG printer only prints properly on solid fibers, meaning if you supply an 80% polyester t-shirt for us to print on then the chances are the print will not be clear and crisp and sublimation printing can only occur onto 100% polyester and does not sublimate on anything without at least a 70% polyester blend. Please ensure to check in with the team before spending lots of money on garments and then we cannot successfully print onto them. If you as the client then decide to still supply the garments then Topaztic Designs will not be held accountable for any production failures. REFUNDS AND RETURNS: Topaztic Designs cannot exchange one product for another because of the nature of our business and the services we provide. If, however, Topaztic Designs was at fault for the product's dissatisfaction, we will do everything in our power to correct the situation in the most effective way for the best outcome and the client's preferred level of satisfaction. Topaztic Designs will try and replace the product as soon as it is possible, however, if we cannot meet the deadline, we will offer a full refund. Please do note you as the client have 48 hours after receipt of the order to complain about any item in your order. If you don't file a complaint within 48 hours (this includes weekends, holidays, or corporate closure times), you'll lose your right to a replacement for defective goods, and regular fees will be charged. Topaztic Designs will not replace any product (in the case where it is our mistake) after the 48-hour time frame. Customers who attempt to modify our products without first consulting us and then demand a replacement or refund will forfeit their right to a refund or free replacement. We will not replace any product that has been altered in any way without our knowledge. Any modifications made to one of our goods violate the client's right to a replacement and will not be reimbursed. Upon agreement between Topaztic Designs and the client regarding the refund, the product must first be returned to Topaztic Designs by the client within 7 working days from the day the complaint was lodged, Upon receipt of the product the team will evaluate the product and then base their decision on the condition the product has been received in. If the product is used in any way and not returned in a proper condition, the refund will not be applied. For the client to successfully receive a refund, the client must return the product to the Topaztic Designs premises in Florida, Roodepoort in proper condition, the product must not have been used at all and the product must not have been tampered with, then Topaztic Designs will refund the client in full and if the client used a courier service to return the product to Topaztic Designs and upon receipt of the invoice from the courier company, Topaztic Designs will also refund the courier fee in full.  Please note: If an incorrect product or product size was delivered to the client (meaning the client approved the layouts/invoiced products) Topaztic Designs will not be held accountable to replace or refund the product. Topaztic Designs will apply to assist the client to receive the correct products thereafter but standard rates and fees will apply. COURIER CONDITIONS AND INSURANCE: Topaztic Designs makes use of a reliable courier company and the client will receive the needed tracking info upon collection of the parcel from our premises. Please do note that we will try and assist the client to the best of our ability, the client is responsible to track and trace their parcels. Once the parcels leave the premises of Topaztic Designs it no longer belongs to Topaztic Designs and therefore we cannot be held accountable or take any responsibility regarding the actions that the courier company decides to take. The client is more than welcome to collect the parcel in Florida Roodepoort or send its drivers/couriers. Please note that Topaztic Designs will provide the client with all the needed information to successfully track and trace their parcel as well as the needed contact information so that the client has all the needed tools to make sure they find out what is going on with their delivery. Topaztic Designs cannot take any responsibility for the service that the courier company delivers, nor can Topaztic Designs be held accountable if any parcel is not delivered as per the agreed date with the courier company or when a parcel is accidentally misrouted. The Courier company is a 3rd party company and they should be held accountable for all services delivered and not delivered after the parcel has left the premises of Topaztic Designs. Once a package leaves Topaztic Designs's premises, Topaztic Designs will not be held accountable for any losses or damaged goods. Although we will send the package on time for the delivery date agreed upon by the client and Topaztic Designs, we have no control over the courier company's actions, so we ask the client to place their orders in advance and ensure that they have a deadline one week before their event or when the products are needed for. This allows for some time for couriers to sort out any issues on their end as well. Any missed deadlines caused by the courier company will not result in Topaztic Designs being responsible for this matter. If Topaztic Designs was negligent in packaging the order and proof can be provided Topaztic Designs will then replace the product that broke during delivery, however, every product that leaves the premises of Topaztic Designs gets properly packaged to minimize the chances of it breaking or being damaged during delivery. ACCEPTANCE OF TERMS AND CONDITIONS: By remitting payment for any quote/invoice or any online order means that you as the client have read and understood the above terms and conditions and by the means of proceeding with your order Topaztic Designs will accept that the client has no objections and understands all the terms and conditions mentioned in this document. Proceeding with any order will be consent as to agreeing to all terms and conditions drafted by Topaztic Designs. It is the client's responsibility to check in with Topaztic Designs if any terms and conditions listed above are unclear. Topaztic Designs will not be held responsible for any terms and conditions not adhered to and Topaztic Designs is in no way forced to compensate any client who has not read the T’s and C’s or who goes against the T’s and C’s. Kindest Regards, Angelique Human Owner, Designer, and founder Topaztic Designs